All Used and Ex Demo product come with a 90 day warranty.
Warranty starts from date of invoice.

The below document outlines Goldensea UV’s warranty and service repair procedure.

1. Warranty

a. Product which is under warranty and is faulty out of the box or within 100 hours of use (as defined on the fixture’s Total Life Hours counter) can be advanced replaced for a new fixture or spare parts can be sent out, depending on the customer’s preference.

i. The customer should call or email Goldensea UV with the following information

1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault
6. Shipping address
7. Preference for replacement or repair

ii. Goldensea UV will provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned.

b. Product which is under warranty and is faulty after 100 hours of use (as defined on the fixture’s Total Life Hours counter) will have advanced replacement spare parts sent out.

i. The customer should call or email Goldensea UV with the following information

1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault
6. Shipping address

ii. Goldensea UV will provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned.

c. Goldensea UV will provide economy shipping, one way, for all warranty related items

d. Although all warranty parts are free of charge, Goldensea UV will issue an invoice for advanced replacement fixtures or parts and a credit will be applied to the account when the faulty unit (fixture or part) is received back at Goldensea UV. Occasionally and at Goldensea UV’s sole discretion, Goldensea UV may waive the requirement to return the faulty part or fixture.

e. At any time, the customer is able to return a fixture, under warranty, to Goldensea UV, for repair. This repair will be carried out free of charge and Goldensea UV will pay economy shipping one way. All additional charges, such as import duties, should they be payable, will be the customer’s responsibility.

i. The customer should call or email Goldensea UV with the following information

1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault

ii. Goldensea UV will then provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned. This will allow us to track the incoming repair and deal with it appropriately.

2. Service

a. Product which is no longer under warranty can have spare parts purchased from Goldensea UV or your Distributor.

b. Customers are also able to send product in to Goldensea UV for repair.

i. The customer should call or email Goldensea UV with the following information

1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault

Instruction on whether or not the customer would like a repair estimate (25 Euros exc. VAT) prior to the start of the repair.

ii. Goldensea UV will then provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned. This will allow us to track the incoming repair and deal with it appropriately.

iii. Goldensea UV charges 70 Euros an hour (exc. VAT) for repair work excluding parts.

c. Goldensea UV does not cover freight costs for non-warranty repairs or parts shipments. These are solely the responsibility of the customer.